Your Satisfaction is Our Priority

At CALM & COZY, we are committed to providing you with high-quality products and a great shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and refund process to ensure you are happy with your order.

Returns We accept returns for most items within 3 days of purchase. To initiate a return, please follow these guidelines:

Items must be unused, unwashed, and in their original packaging with all tags attached. Some products, such as [list any non-returnable items like clearance sales, personalized items, or intimate apparel], are excluded from returns due to health, safety, or customization reasons. To start a return, please contact our customer service team at contact@calmandcozy.in, and provide your order number and reason for return. Once your return is approved, we will provide you with a return shipping label and instructions on how to send the item back. Refunds Once we receive your returned item and confirm it meets the return requirements, we will process your refund within 4-7 business days. Refunds will be issued to the original payment method. Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.

Exchanges If you would like to exchange your item for a different size, color, or product, please contact our customer service team. We will be happy to assist you with the exchange process, subject to availability. If the exchange results in a price difference, we will notify you of any additional charges or credits.

Shipping Costs For returns due to a defect, damage, or our error, we will cover the cost of return shipping. For all other returns, the customer is responsible for the return shipping costs unless otherwise specified. Damaged or Defective Items If your item arrives damaged or defective, please notify us within 2 days of receiving the product. We will offer a replacement or full refund and cover the cost of return shipping for defective items. Please send us photos of the damage or defect as part of your return request to help us process your claim faster.

How to Contact Us If you have any questions regarding your return or refund, please feel free to reach out to our customer service team at:

Contact@calmandcozy.in

We’re here to help!